Customer Experience Advocate — In-Office

Midland Scientific, Inc.; Davenport (IA); On-site; USD 28,000 - 34,000; Full time

Job summary

Midland Scientific, Inc. is seeking a Customer Experience Representative for an in-person role with standard office hours (8:30–5, M-F) in Davenport, IA.

You will be the voice of the brand, delivering exceptional service across channels and supporting customer satisfaction, loyalty, and advocacy. The position requires accurate handling of inquiries, order entry into ERP, and collaboration with internal teams to meet customer needs.

Qualifications

• High school diploma or equivalent; Bachelor's degree in a Science or Communications field preferred.
• One to three years Customer Service experience preferred; Laboratory experience or product knowledge is a plus.
• Must be proficient in Microsoft Office and know how to use the internet for research.

Responsibilities

• Serve as the first point of contact for customer via phone & email.
• Resolve customer inquiries, issues, and complaints promptly and professionally.
• Enter customer orders into the ERP system
• Provide accurate information about products, services, policies, and procedures
• Collaborate with internal teams to ensure customer needs are met effectively.
• Document customer interactions and feedback to help improve processes and products.
• Identify opportunities to enhance the customer experience and suggest improvements.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Provide exceptional customer service using knowledge, experience, and collaboration.
• Perform other duties as assigned.

Skills

Active Listening

Customer Orientation

Time Management

Detail Orientation

Oral Communication

Written Communication

Conflict Resolution

Problem Solving

Self-Motivation

Organizational Skills

Team Collaboration

Education

High school diploma or equivalent; Bachelor's degree preferred

Job description

Midland Scientific, Inc. is seeking a Customer Experience Representative for an in-person role with standard office hours (8:30–5, M-F) in Davenport, IA.

You will be the voice of the brand, delivering exceptional service across channels and supporting customer satisfaction, loyalty, and advocacy. The position requires accurate handling of inquiries, order entry into ERP, and collaboration with internal teams to meet customer needs.