Customer Success Specialist — In-Office (Springfield)

Digital Monitoring Products; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Onsite medical clinic for employee and

Medical, Dental, 401k

Life Insurance

Short and Long Term Disability

Paid vacation/holidays

Free security system

Free UPS shipping

Job summary

Digital Monitoring Products in Springfield, Missouri, is seeking a Customer Success team member for an in-person, full‑time role. You will help customers by phone, email and chat, enter orders, provide status updates, and explain product benefits. You’ll also manage returns and warranty claims and keep CRM data up to date.

We value mindset and service background as much as experience, encouraging ownership, calm problem-solving, and strong communication to build lasting customer relationships.

Qualifications

• Experience in customer service is valued but we also welcome candidates from diverse service backgrounds.
• Ability to listen, understand, and resolve customer needs with empathy.

Responsibilities

• Answering customer questions by phone, email and chat.
• Entering customer orders accurately and efficiently.
• Providing order status updates.
• Helping customers understand DMP products and services.
• Processing returns and warranty claims.
• Supporting sales territories when a sales representative is unavailable.
• Updating customer information in our CRM.
• Following up to ensure issues are fully resolved.
• Building relationships that create loyal customers.

Skills

Customer service mindset

Problem solving

Communication skills

Job description

Digital Monitoring Products in Springfield, Missouri, is seeking a Customer Success team member for an in-person, full‑time role. You will help customers by phone, email and chat, enter orders, provide status updates, and explain product benefits. You’ll also manage returns and warranty claims and keep CRM data up to date.

We value mindset and service background as much as experience, encouraging ownership, calm problem-solving, and strong communication to build lasting customer relationships.