Customer Experience Leader: Build Teams & Elevate Service

Midland Scientific, Inc.; San Antonio (TX); Vor Ort; USD 95.000 - 130.000; Vollzeit

Zusammenfassung

Midland Scientific, Inc. is seeking a hands-on Customer Experience Manager to lead our San Antonio team. This role focuses on coaching a high-performing team, building a people-first culture, and delivering exceptional customer experiences across the organization.

You'll partner with multiple departments to streamline processes, drive continuous improvement, and elevate service levels. The ideal candidate has 5+ years in customer service or operations leadership and proven people management

Qualifikationen

• 5+ years of customer service, customer experience, or operations leadership experience.
• 3+ years of direct people management experience.
• A natural coach who enjoys helping others grow and succeed.

Aufgaben

• Lead & Inspire: Coach, mentor, and develop a high-performing Customer Experience team.
• Build a Great Culture: Create an environment where employees feel valued, engaged, and motivated to succeed.
• Elevate the Customer Experience: Empower your team to solve problems, exceed expectations, and build lasting customer relationships.
• Drive Results: Set clear expectations, monitor performance, and identify opportunities to improve service and efficiency.
• Collaborate & Innovate: Partner across departments to streamline processes and deliver exceptional customer experiences.
• Own the Operations: Oversee daily team activities, staffing, training, quality standards, and continuous improvement initiatives.

Kenntnisse

People leadership

Communication

Problem solving

Organizational skills

Jobbeschreibung

Midland Scientific, Inc. is seeking a hands-on Customer Experience Manager to lead our San Antonio team. This role focuses on coaching a high-performing team, building a people-first culture, and delivering exceptional customer experiences across the organization.

You'll partner with multiple departments to streamline processes, drive continuous improvement, and elevate service levels. The ideal candidate has 5+ years in customer service or operations leadership and proven people management