Customer Experience Advocate II (Contract)

SPECTRAFORCE; Columbia (SC); On-site; USD 20,457 - 29,136; Full time

Job summary

A staffing agency is seeking an entry-level Customer Service Representative to provide prompt and accurate responses to customer inquiries. The ideal candidate will have excellent communication skills and the ability to handle high-stress situations. Duties include researching and resolving customer issues, documenting inquiries, and maintaining accurate records. A High School Diploma or equivalent is required, with a preference for candidates having customer service experience. This contract position offers competitive pay in a typical office environment.

Qualifications

• Excellent communication skills are essential.
• Proficient spelling, punctuation, and grammar required.
• Candidates must handle confidential information with discretion.

Responsibilities

• Provide prompt, accurate responses to customer inquiries.
• Research and resolve inquiries as needed.
• Document inquiries and maintain records.

Skills

Excellent verbal and written communication skills

Strong human relations and organizational skills

Ability to handle high stress situations

Ability to maintain confidentiality

Education

High School Diploma or equivalent

1 year of claims processing or customer service experience

Tools

Basic computer operating skills

Job description

A staffing agency is seeking an entry-level Customer Service Representative to provide prompt and accurate responses to customer inquiries. The ideal candidate will have excellent communication skills and the ability to handle high-stress situations. Duties include researching and resolving customer issues, documenting inquiries, and maintaining accurate records. A High School Diploma or equivalent is required, with a preference for candidates having customer service experience. This contract position offers competitive pay in a typical office environment.