Customer Service Representative

I3 INFOTEK INC; Flagstaff (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service solutions provider in Flagstaff is seeking a Customer Service Representative II to handle customer inquiries and complaints effectively. The role requires a high school diploma and previous customer service experience. Responsibilities include resolving customer issues, maintaining records, and providing detailed service information. The candidate must possess problem-solving skills, attention to detail, and the ability to follow established procedures. Available candidates should be local and able to interview in-person within a week.

Qualifications

• Entry level customer service position requiring a high school diploma.
• Customer service experience is required.
• Ability to handle sensitive customer complaints.

Responsibilities

• Assist customers with inquiries related to services and programs.
• Resolve customer service and billing issues.
• Maintain accurate customer records.
• Process documentation using computer systems.
• Determine service charges and collect payments.
• Research customer issues and apply appropriate solutions.

Skills

Customer service skills

Problem-solving abilities

Attention to detail

Education

High School Diploma or equivalent

Job description

Minimum Education and Experience

• Minimum Education: High School Diploma or equivalent
• Career Level: Entry Level
• Customer Service experience required

Work Authorization & Security

• Background Check and Drug Screening required (HireRight)
• Local candidates only (must be local at time of submission)
• Must be available for in-person interview within 1 week of posting close
• Must be able to start within 2 weeks of offer

Job Summary

The Customer Service Representative II performs journey-level customer service duties, interacting directly with the public to provide information, resolve complaints, and process service-related transactions. The role requires professionalism, discretion, and the ability to handle complex customer issues by applying policies and procedures.

Key Responsibilities

• Assist customers in person and by telephone with inquiries related to services, programs, licenses, permits, registrations, or eligibility.
• Resolve customer service and billing issues, including complaints and discrepancies.
• Enter, update, and maintain accurate customer records and transaction details.
• Process forms, change-of-address requests, service discontinuations, and related documentation using computer systems.
• Determine service charges, collect payments or deposits, and arrange billing when required.
• Research customer issues, interpret policies, and apply solutions using judgment and discretion.
• Refer unresolved issues to appropriate departments for further review.
• Reconcile cash receipts, prepare deposits, and transmit funds to the bank or state treasurer as required.
• Notify customers of claim investigation results or service adjustments.

Required Skills

• Ability to resolve difficult or sensitive customer complaints
• Ability to follow established guidelines, policies, and procedures
• Attention to detail and accurate record-keeping