Customer Experience Advocate - Flexible Scheduling

Aafes; Holloman (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

The Army & Air Force Exchange Service, also known as the Exchange, is hiring a Customer Experience Associate to greet customers, handle transactions, and assist with bagging and heavy items on base locations. This role emphasizes welcoming service and strong communication with shoppers and team members.

Benefits include comprehensive insurance options, paid time off, and pension/401K plans for qualifying associates; base access and DoD employee status highlight the unique on-base environment.

Qualifications

• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Willing to cross-train and work in other areas of the store, as needed.
• Welcoming and helpful attitude toward customers and other team members.
• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Retail experience preferred.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items.

Skills

Learn & adapt tech

Think quickly

Welcoming attitude

Cash handling

Communication skills

Basic computer skills

Retail experience

Education

High school diploma or equivalent

Job description

The Army & Air Force Exchange Service, also known as the Exchange, is hiring a Customer Experience Associate to greet customers, handle transactions, and assist with bagging and heavy items on base locations. This role emphasizes welcoming service and strong communication with shoppers and team members.

Benefits include comprehensive insurance options, paid time off, and pension/401K plans for qualifying associates; base access and DoD employee status highlight the unique on-base environment.