Customer Experience Associate - Flexible Hours & Mission Impact

Aafes; Terrell Hills (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Army & Air Force Exchange Service is seeking a Customer Experience Associate to greet and assist Soldiers, Airmen and families on base. You’ll handle transactions, offer helpful guidance, and help with bagging and moving items as needed.

This role emphasizes friendly service, reliability, and cross-training across store areas to support the on-base community. Join a team that serves those who serve, with flexible shifts and a path toward professional growth within a respected, DoD-affiliated

Qualifications

• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Willing to cross-train and work in other areas of the store, as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Retail experience preferred.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items.

Skills

Cash handling experience

Excellent communication skills

Basic computer skills

Retail experience

Education

Completion of High School or equivalent

Job description

The Army & Air Force Exchange Service is seeking a Customer Experience Associate to greet and assist Soldiers, Airmen and families on base. You’ll handle transactions, offer helpful guidance, and help with bagging and moving items as needed.

This role emphasizes friendly service, reliability, and cross-training across store areas to support the on-base community. Join a team that serves those who serve, with flexible shifts and a path toward professional growth within a respected, DoD-affiliated