Customer Experience Specialist

Aafes; Eglin Air Force Base (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Army & Air Force Exchange Service, known as the Exchange, is seeking a Customer Experience Associate at the base to enhance customer interactions and drive brand loyalty. You will greet customers, process transactions, and assist with bagging and moving heavy items in a fast-paced retail setting.

The role emphasizes excellent communication, adaptability to technology, and willingness to cross-train across departments within the store. Base access and DoD employee benefits accompany the position.

Qualifications

• Completion of High School or the equivalent.
• Willing to cross-train and work in other areas of the store.
• Cash handling experience preferred.
• Retail experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to your lane.
• Complete transactions accurately and efficiently while engaging customers in conversation.
• Help customers by following proper bagging procedures and handling heavy items.

Skills

Tech adaptability

Quick thinking

Excellent communication

Basic computer skills

Retail experience

Cash handling

Education

High School diploma or equivalent

Job description

Army & Air Force Exchange Service, known as the Exchange, is seeking a Customer Experience Associate at the base to enhance customer interactions and drive brand loyalty. You will greet customers, process transactions, and assist with bagging and moving heavy items in a fast-paced retail setting.

The role emphasizes excellent communication, adaptability to technology, and willingness to cross-train across departments within the store. Base access and DoD employee benefits accompany the position.