Customer Experience Advocate - Email & Phone Support

Belcan; Oak Creek (WI); On-site; USD 39,000 - 44,000; Full time

Job summary

Belcan is seeking a customer service specialist for a 12-month contract in Oak Creek, WI. The role focuses on handling customer inquiries by phone and email, with occasional guidance to published resources and senior staff. A data entry system is used to track issues and resolutions.

Expected duties include basic problem resolution, referencing appropriate materials, and maintaining clear communication with customers. This position is on 1st shift and pays $30/hr.

Qualifications

• 5-7 years of customer service experience.
• Respond to email inquiries.
• Refer customers to published materials or more senior staff.
• Navigate a computerized data entry system.

Responsibilities

• Respond to customer inquiries by phone or email.
• Open and log inquiries and track status.
• Direct customers to appropriate materials or staff as needed.
• Maintain accurate records in the data entry system.

Skills

Customer service

Data entry

Telephone support

Email support

Tools

Data entry system

Job description

Belcan is seeking a customer service specialist for a 12-month contract in Oak Creek, WI. The role focuses on handling customer inquiries by phone and email, with occasional guidance to published resources and senior staff. A data entry system is used to track issues and resolutions.

Expected duties include basic problem resolution, referencing appropriate materials, and maintaining clear communication with customers. This position is on 1st shift and pays $30/hr.