Customer Communications Associate

FF Inc; Waukesha (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Paid training

Career growth opportunities

Team culture

Job summary

FF Inc in Wisconsin is seeking a Customer Communications Associate to support day-to-day communication with customers and partners. You’ll respond to inquiries, coordinate follow-ups, and ensure timely, accurate information across channels.

The role emphasizes clear, professional communication, organization, and a friendly, customer-focused approach. This position offers training, potential for growth into communications, operations, or customer experience.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Ability to stay organized during busy periods.
• Attention to detail and time management capabilities.
• Basic data-entry and computer skills.
• Customer service, admin support, or retail experience is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams for timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Create simple customer-facing updates, notices, or FAQs.
• Maintain organized contact lists, communication logs, and records.

Skills

Strong communication

Customer-focused

Time management

Detail-oriented

Data-entry

Basic computer skills

Job description

Location: Waukesha, WI

Employment Type: Full-Time

About The Role

We’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.

As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you’re friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.

What You’ll Do

• Respond to customer inquiries via phone, email, and in-person communication
• Provide clear, accurate information about products, services, schedules, and policies
• Assist with resolving customer concerns or escalating issues when appropriate
• Maintain a professional, helpful, and positive tone in all interactions
• Coordinate communication between customers and internal teams to ensure timely follow-ups
• Track and document customer interactions, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with creating simple customer-facing updates, notices, or FAQs
• Help maintain organized contact lists, communication logs, and records

What We’re Looking For

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused demeanor
• Ability to stay calm and organized during busy periods
• Strong attention to detail and time management skills
• Basic computer and data-entry skills
• Experience in customer service, administrative support, communications, or retail is a plus - but not required
• Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

• Competitive compensation with bonus potential
• Paid training and clear communication procedures
• Opportunities to grow into communications, customer experience, or operations roles
• Supportive, collaborative team culture

Why Join Us

Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued - while building transferable skills that support long-term career growth.

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