Customer Service Rep III

Belcan; Oak Creek (WI); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Belcan is seeking a customer service professional in Oak Creek, WI. The role focuses on handling customer inquiries, data entry, and light product or service promotion, with occasional in-person team meetings. Flexible hours and a remote-friendly setup support collaboration and performance.

The position requires 5-7 years of experience, strong communication skills, and the ability to navigate data entry systems. A college degree is not required, and start date is immediate.

Qualifications

• 5-7 years of experience in customer service.
• May respond to email inquiries.
• Customer service is the primary function, with possible light selling or promotion.
• Navigation of computerized data entry systems or related apps.
• Handles customer inquiries by phone and documents recurring issues.
• Calls are basic and routine.
• Uses computerized systems for tracking and information gathering.

Responsibilities

• Respond to customer inquiries via telephone and email as needed.
• Maintain records of customer interactions and issues.
• Navigate data entry systems to enter and retrieve information.
• Provide basic problem resolution or route to senior staff as appropriate.

Skills

Customer service

Data entry

Telephone handling

Problem solving

Tools

CRM system

Job description

Duration: 12+ Months(High possible of extension)

Location: Oak Creek, WI 53154

Shift: (07:00 AM - 03:30 PM)

Start Date: Right Away

Schedule:

Shift: (07:00 AM - 03:30 PM)

Flexible for hours either 7- 3:30 or 8- 4:30

Remote, may need to go in sometimes for team meetings, work (team building).

Job Description:

• 5-7 years.
• May respond to e-mail inquiries.
• Customer service is the primary function, but may include minimal selling or promotion of products or services.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Handles customer service inquiries and problems via the telephone and records consistent problem areas.
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Requires limited knowledge of the organization, products, and/or services.
• College degree is not a prerequisite.

Notes:

Flexible for hours either 7- 3:30 or 8- 4:30

Remote, they may need to go in sometimes for team meetings, work (team building).