Customer Payments & Accounting Support Specialist

ABC Supply

Beloit (WI)

On-site

USD 36,000 - 48,000

Full time

7 days ago

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Benefits offered by this job

Health, dental, and vision coverage

401(k) with generous company match

Employer paid life insurance

Paid vacation, sick days, and holidays

Flexible spending

Job summary

ABC Supply in Beloit, WI is seeking a motivated Help Desk/Customer Service professional to handle inquiries via phone, chat, and email. You’ll resolve issues, guide customers through processes, and ensure accurate cash application details are communicated to the appropriate departments.

Ideal candidates have 1-2 years of experience in customer service, excellent communication, and strong organization. This role supports cross-functional teams in a fast-paced environment with opportunities for

Qualifications

1-2 years Help Desk or Customer Service experience.
Excellent Customer Service skills are required.
Self-motivated with time-management abilities.
Detail oriented and thorough with strong organizational skills.
Experience handling high volumes of inquiries by phone, chat and email.
Ability to research and communicate findings clearly to customers and departments.

Responsibilities

Handle routine customer service inquiries via phone, chat and email.
Research and communicate findings of customer payments and cash application details.
Accept and process customer payments and provide guidance on processes.
Troubleshoot common questions on programs and systems used.