Customer Experience Advocate

Kedia Corporation; St. Louis (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading service organization in St. Louis seeks a Customer Service Representative to provide exceptional support. Responsibilities include engaging with customers to resolve inquiries, handling complaints, and maintaining clear records of customer interactions. Ideal candidates possess strong communication skills, critical thinking abilities, and familiarity with CRM systems. Join a fast-paced environment that fosters growth and innovation in customer service.

Qualifications

• Strong communication abilities to effectively engage with customers.
• Ability to analyze and resolve customer complaints.
• Experience with contact center software and CRM systems.

Responsibilities

• Confer with customers to provide product information.
• Keep records of customer interactions.
• Resolve service or billing complaints.

Skills

Active Listening

Service Orientation

Critical Thinking

Oral Expression

Written Expression

Tools

Avaya software

Microsoft Excel

Job description

A leading service organization in St. Louis seeks a Customer Service Representative to provide exceptional support. Responsibilities include engaging with customers to resolve inquiries, handling complaints, and maintaining clear records of customer interactions. Ideal candidates possess strong communication skills, critical thinking abilities, and familiarity with CRM systems. Join a fast-paced environment that fosters growth and innovation in customer service.