Customer Experience Specialist — Dynamic Support & Solutions

Kedia Corporation; Lee's Summit (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A national corporation in Lee's Summit, MO seeks a Customer Service Representative to enhance customer experiences. The role involves addressing customer inquiries, resolving complaints, and maintaining accurate records. Candidates should possess excellent communication skills, active listening abilities, and a dedication to customer satisfaction. Familiarity with contact center and CRM software will be beneficial. This is an exciting opportunity to contribute to a forward-thinking organization committed to innovation.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Ensure appropriate changes are made to resolve customers' problems.
• Collect deposits or payments as required.
• Refer unresolved grievances for further investigation.
• Review insurance policy terms for coverage of complaints.
• Notify customers of claim investigation results.
• Resolve service or billing complaints through exchanges or refunds.
• Prepare invoices for returned goods.
• Assess validity of complaints using relevant information.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor ACD

Scanners

Standalone telephone caller identification

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A national corporation in Lee's Summit, MO seeks a Customer Service Representative to enhance customer experiences. The role involves addressing customer inquiries, resolving complaints, and maintaining accurate records. Candidates should possess excellent communication skills, active listening abilities, and a dedication to customer satisfaction. Familiarity with contact center and CRM software will be beneficial. This is an exciting opportunity to contribute to a forward-thinking organization committed to innovation.