Customer Care & Resolution Specialist

Kedia Corporation; Saint Joseph (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A global business service provider is seeking a Customer Service Representative in Saint Joseph, MO. In this role, you'll help customers with inquiries, manage complaints, and maintain records of interactions. You'll utilize tools such as autodialers and CRM software to enhance customer experience while ensuring satisfaction. Ideal candidates possess strong communication skills, critical thinking abilities, and an orientation towards service. Join our fast-paced team to innovate in customer service.

Qualifications

• Ability to actively listen and understand customer needs.
• Effective verbal communication skills.
• Experience in service-oriented roles.

Responsibilities

• Provide information about products and services to customers.
• Keep records of customer interactions.
• Resolve customer billing complaints and issues.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Electronic mail software

Spreadsheet software

Job description

A global business service provider is seeking a Customer Service Representative in Saint Joseph, MO. In this role, you'll help customers with inquiries, manage complaints, and maintain records of interactions. You'll utilize tools such as autodialers and CRM software to enhance customer experience while ensuring satisfaction. Ideal candidates possess strong communication skills, critical thinking abilities, and an orientation towards service. Join our fast-paced team to innovate in customer service.