Customer Experience Advocate

Char-Broil; Scottsdale (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

W.C. Bradley Co. is seeking a Customer Experience Specialist to champion the voice of the customer across product, engineering, quality, supply chain, sales, and marketing. You will analyze feedback, identify trends, and drive improvements while supporting digital experiences across mobile apps and connected products.

The role emphasizes collaboration, data-driven decision making, and continuous improvement to enhance products, services, and overall customer satisfaction.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2-5 years of experience in Customer Experience, Customer Support, Product Support, Operations, Analytics, or related field.
• Excellent communication skills.
• Strong analytical and problem-solving abilities.
• Customer-first mindset.
• Ability to influence without direct authority.
• Strong organizational skills.
• Experience working cross-functionally.

Responsibilities

• Represent the voice of the customer in business decisions.
• Identify recurring customer pain points.
• Recommend process and product improvements.
• Build positive customer relationships.
• Escalate systemic issues to appropriate stakeholders.
• Analyze trends and recommend corrective actions.
• Participate in root cause investigations.
• Support cross-functional improvement initiatives.
• Document best practices and standard operating procedures.
• Measure outcomes and recommend enhancements.
• App issue investigation and customer communications.
• Beta testing and app release validation.
• Engineering coordination for apps.

Skills

Excellent communication skills

Strong analytical problem-solving

Customer-first mindset

Influence without authority

Strong organizational skills

Cross-functional collaboration

Education

Bachelor's degree preferred or equivalent experience

Tools

CRM platforms (Salesforce, Zendesk)

BI tools (Power BI, Tableau)

Microsoft Office Suite

Job description

W.C. Bradley Co. is seeking a Customer Experience Specialist to champion the voice of the customer across product, engineering, quality, supply chain, sales, and marketing. You will analyze feedback, identify trends, and drive improvements while supporting digital experiences across mobile apps and connected products.

The role emphasizes collaboration, data-driven decision making, and continuous improvement to enhance products, services, and overall customer satisfaction.