Ecosystem Support Specialist - Customer Advocate & Tech Integrator

Motorola Solutions; Tempe (AZ); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid holidays

PTO

Job summary

Motorola Solutions is seeking an Ecosystem Support Specialist who will bridge users, engineering, and product teams to deliver an Assisted Experience. You will advocate for customers, support escalation handling, and help ensure service continuity through training and knowledge sharing.

The role emphasizes collaboration with Support, Product Management, and Engineering, while contributing to knowledge bases and post-incident reviews.

Qualifications

• Experience troubleshooting hardware, networking, and third-party software.
• Knowledge of Windows OS, Active Directory structures, and virtualization configurations.
• Understanding of DNS/IP routing and basic network diagnostics.

Responsibilities

• Collaborate with Support, Product, and Engineering to analyze incidents and outages.
• Document technical resolutions and communicate changes across teams.
• Maintain timely updates to ensure cross-functional alignment.

Skills

Troubleshooting

Windows

Active Directory

Networking

Documentation

Tools

VMM/Virtualization

Job description

Motorola Solutions is seeking an Ecosystem Support Specialist who will bridge users, engineering, and product teams to deliver an Assisted Experience. You will advocate for customers, support escalation handling, and help ensure service continuity through training and knowledge sharing.

The role emphasizes collaboration with Support, Product Management, and Engineering, while contributing to knowledge bases and post-incident reviews.