Strategic Customer Success Lead — Growth & Ops

Bradford Labs; Broadview (IL); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Dynamic work environment

Opportunity for account growth

Résumé du poste

Bradford Labs is seeking a Customer Success Specialist who acts as the primary advocate for customers while driving operational excellence and account growth. This role involves ensuring effective communication between customers and internal teams, managing orders, and fostering long-term partnerships.

The ideal candidate has strong communication skills, analytical thinking, and a background in customer service. With an ability to resolve conflicts and build relationships, you will contribute significantly to customer satisfaction and business objectives.

Qualifications

• Minimum of five years of customer service experience preferred.
• Strong analytical and mathematical skills.
• Excellent written and verbal communication skills.
• Proven ability to build relationships across departments.

Responsabilités

• Act as a key contact for customers, managing relationships effectively.
• Drive upselling and cross-selling within existing accounts.
• Manage the entire order process, ensuring timely delivery.
• Collaborate with teams to improve operational efficiency.

Connaissances

Analytical Thinking

Customer Service

Communication Skills

Conflict Resolution

Excel

Interpersonal Skills

Formation

High school diploma or equivalent

Outils

Oracle ERP

PowerPoint

Word

Description du poste

Bradford Labs is seeking a Customer Success Specialist who acts as the primary advocate for customers while driving operational excellence and account growth. This role involves ensuring effective communication between customers and internal teams, managing orders, and fostering long-term partnerships.

The ideal candidate has strong communication skills, analytical thinking, and a background in customer service. With an ability to resolve conflicts and build relationships, you will contribute significantly to customer satisfaction and business objectives.