Strategic Customer Success Lead — Growth & Ops

Bradford Labs; Broadview (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dynamic work environment

Opportunity for account growth

Job summary

Bradford Labs is seeking a Customer Success Specialist who acts as the primary advocate for customers while driving operational excellence and account growth. This role involves ensuring effective communication between customers and internal teams, managing orders, and fostering long-term partnerships.

The ideal candidate has strong communication skills, analytical thinking, and a background in customer service. With an ability to resolve conflicts and build relationships, you will contribute significantly to customer satisfaction and business objectives.

Qualifications

• Minimum of five years of customer service experience preferred.
• Strong analytical and mathematical skills.
• Excellent written and verbal communication skills.
• Proven ability to build relationships across departments.

Responsibilities

• Act as a key contact for customers, managing relationships effectively.
• Drive upselling and cross-selling within existing accounts.
• Manage the entire order process, ensuring timely delivery.
• Collaborate with teams to improve operational efficiency.

Skills

Analytical Thinking

Customer Service

Communication Skills

Conflict Resolution

Excel

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Oracle ERP

PowerPoint

Word

Job description

Bradford Labs is seeking a Customer Success Specialist who acts as the primary advocate for customers while driving operational excellence and account growth. This role involves ensuring effective communication between customers and internal teams, managing orders, and fostering long-term partnerships.

The ideal candidate has strong communication skills, analytical thinking, and a background in customer service. With an ability to resolve conflicts and build relationships, you will contribute significantly to customer satisfaction and business objectives.