Mobile App CX Specialist: Advocate, Analyze & Improve

W.C. Bradley Co.; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

The W.C. Bradley Co. is seeking a Customer Experience Specialist for our mobile app portfolio. You will serve as the customer advocate, analyzing feedback, investigating app issues, and validating new releases to ensure a high-quality digital experience.

You will partner with product management, quality, operations, and IT to identify trends, propose improvements, and monitor KPIs. A data-driven mindset and experience with BI tools are highly valued for optimizing mobile experiences.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2–5 years of experience in Customer Experience, Customer Support, Product Support, Operations, Analytics, or related field.
• Strong analytical and problem-solving abilities.
• Ability to influence without direct authority.
• Strong organizational skills and cross-functional experience.
• Lean or Continuous Improvement experience.
• BI tools (Power BI, Tableau) experience.
• Microsoft Office Suite proficiency.
• Data analysis experience.

Responsibilities

• App issue investigation and resolution.
• Customer feedback analysis and reporting.
• Beta testing and release validation for mobile apps.
• Customer communications and issue tracking.
• Proficiency in iOS and Android environments.

Skills

Analytical skills

Cross-functional collaboration

Influence without authority

Organizational skills

Data analysis experience

Problem-solving abilities

Education

Bachelor's degree preferred or equivalent experience

Tools

Power BI

Tableau

Microsoft Office Suite

Job description

The W.C. Bradley Co. is seeking a Customer Experience Specialist for our mobile app portfolio. You will serve as the customer advocate, analyzing feedback, investigating app issues, and validating new releases to ensure a high-quality digital experience.

You will partner with product management, quality, operations, and IT to identify trends, propose improvements, and monitor KPIs. A data-driven mindset and experience with BI tools are highly valued for optimizing mobile experiences.