Customer Experience Specialist - Mobile App

Char-Broil, LLC; Atlanta (GA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

The W.C. Bradley Co. seeks a Customer Experience Specialist for mobile apps to advocate for customers and collaborate across product, quality, supply chain, and IT teams.

You will analyze feedback, track app issues, participate in beta testing, and validate releases to enhance the digital experience on iOS and Android.

Formación

• Bachelor's degree preferred or equivalent experience.
• 2–5 years in Customer Experience, Customer Support, Product Support, Operations, Analytics, or related field.
• Strong analytical and problem-solving abilities.
• Ability to influence without direct authority.
• Strong organizational skills.
• Experience working cross-functionally.
• Lean or Continuous Improvement experience.
• BI tools: Power BI and Tableau.
• Microsoft Office Suite.
• Data analysis experience.

Responsabilidades

• App issue investigation
• Customer feedback analysis
• Beta testing
• App release validation
• Customer communications
• App proficiency in IOS and Android

Conocimientos

Analytical skills

Problem solving

Influence without authority

Cross-functional collaboration

Organizational skills

Data analysis experience

Educación

Bachelor's degree or equivalent experience

Herramientas

Power BI

Tableau

Microsoft Office Suite

Descripción del empleo

Career Opportunities: Customer Experience Specialist - Mobile App (6070)

Requisition ID6070-Posted09/23/2026-United States

Position Summary

The Customer Experience Specialist is responsible for delivering exceptional customer experiences by supporting one or more specialized areas within the Customer Experience organization. Specialists serve as customer advocates, using customer interactions, analytics, operational insights, and cross-functional collaboration to improve products, services, processes, and overall satisfaction.

Regardless of specialization, every Customer Experience Specialist is expected to represent the Voice of the Customer and contribute to continuous improvement across the business.

Core Responsibilities

Customer Advocacy

• Represent the voice of the customer in business decisions
• Recommend process and product improvements
• Build positive customer relationships
• Escalate systemic issues to appropriate stakeholders
• Analyze trends and recommend corrective actions
• Participate in root cause investigations
• Support cross-functional improvement initiatives
• Document best practices and standard operating procedures
• Measure outcomes and recommend enhancements

Cross-Functional Collaboration

• Partner with:
• Product Management
• Quality
• Supply Chain
• Operations
• Marketing
• Legal & Compliance
• Information Technology

Data & Reporting

• Monitor KPIs
• Identify trends
• Present findings to leadership
• Recommend action plans

Acts as the customer advocate for digital experiences across mobile applications and connected products.

Primary Responsibilities

• App issue investigation
• Customer feedback analysis
• Beta testing
• App release validation
• Customer communications
• APP Proficiency in IOS and Android

Required Qualifications

• Bachelor's degree preferred or equivalent experience
• 2–5 years of experience in Customer Experience, Customer Support, Product Support, Operations, Analytics, or related field
• Strong analytical and problem-solving abilities
• Ability to influence without direct authority
• Strong organizational skills
• Experience working cross-functionally
• Lean or Continuous Improvement experience
• BI tools (Power BI, Tableau)
• Microsoft Office Suite
• Data analysis experience

For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members. To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify.

The W.C. Bradley Co. is an Affimative Action / Equal Employment Opportunity employer.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.

Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office