Customer Experience Advocate

belron; Modesto (CA); On-site; USD 49,428,000 - 75,217,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off

Company holidays

Tuition reimbursement

Paid training

Job summary

Safelite in Modesto, CA is hiring a Customer Advocate to create memorable customer experiences. You will greet customers in shop, handle calls and emails, schedule work orders, and assist with invoicing.

This role offers base pay starting at $17.25/hour, a comprehensive benefits package, tuition reimbursement, paid training, and opportunities for growth within a company that values work-life balance.

Qualifications

• High School Diploma or GED is required.
• 1–3 years in telephone operations or business administration.
• Ability to deliver world-class customer service in a fast-paced setting.
• Professional appearance and PPE awareness.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification and parts.
• Perform administrative tasks such as invoices, work orders, and credit memos.
• Review orders from the national contact center and manage dealer part orders.
• All other duties as assigned.

Education

High School Diploma/GED/Equivalent

Job description

Safelite in Modesto, CA is hiring a Customer Advocate to create memorable customer experiences. You will greet customers in shop, handle calls and emails, schedule work orders, and assist with invoicing.

This role offers base pay starting at $17.25/hour, a comprehensive benefits package, tuition reimbursement, paid training, and opportunities for growth within a company that values work-life balance.