Customer Experience Advocate

Southern California Hospitals; California (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Southern California Hospitals is seeking a proactive customer service advocate who loves talking to people and solving problems. You will convert customers into passionate evangelists by delivering knowledgeable, friendly support across phone, email, and chat.

In this role you will coordinate with internal teams to meet customer needs, perform data entry across platforms, and help maintain high satisfaction levels.

Qualifications

• 1-3 years of relevant work experience.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking & prioritization

Job description

Southern California Hospitals is seeking a proactive customer service advocate who loves talking to people and solving problems. You will convert customers into passionate evangelists by delivering knowledgeable, friendly support across phone, email, and chat.

In this role you will coordinate with internal teams to meet customer needs, perform data entry across platforms, and help maintain high satisfaction levels.