Customer Success Advocate

CTC; Youngstown (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

CTC is seeking a customer service professional who loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists by delivering timely, accurate answers via phone, email, and chat.

Responsibilities include communicating with customers, answering questions about product, pricing and availability, coordinating with internal teams, data entry across platforms, and handling inquiries via phone, email, and fax while ensuring

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening
• Empathy to understand provider frustration, problem-solving, and active listening. Experience with Microsoft Office products a plus.
• Education – Highschool diploma/4+ years of customer service experience.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. In addition, entering in vision prescription orders and investigating existing ones is part of their duty.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Time management

Active listening

Problem solving

Microsoft Office

Education

Highschool diploma

Tools

CRM platforms

MS Office

Data entry systems

Job description

CTC is seeking a customer service professional who loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists by delivering timely, accurate answers via phone, email, and chat.

Responsibilities include communicating with customers, answering questions about product, pricing and availability, coordinating with internal teams, data entry across platforms, and handling inquiries via phone, email, and fax while ensuring