Customer Care Advocate

Western New York Integrated Care Collaborative, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Univera Healthcare is seeking a Customer Care Advocate in Buffalo, NY. This role involves resolving inquiries via telephone, mail, web chat, off-phone work and email, serving members and providers with professionalism and efficiency.

Ideal candidates have experience in high-volume customer service in a call center and can navigate multiple computer programs. The position offers competitive pay and opportunities for career growth in a fun, engaging culture.

Qualifications

• Prior experience with high-volume Customer Service in a call center environment.
• Ability to navigate multiple computer programs efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve customer inquiries via telephone, mail, web chat, off-phone work and email.
• Respond professionally to enhance member and provider satisfaction/retention.

Skills

Communication skills

Empathy

Tech-savvy

Customer service

Multi-program navigation

Job description

We have an immediate need for motivated, tech savvy, empathetic and friendly people to join our team! Are you a great communicator that would love the opportunity to meet and speak with our amazing members and providers? Consider the next stop in your career to be with Univera Healthcare.

The Customer Care (CC) Advocate

The Customer Care (CC) Advocate resolves customer inquiries via telephone, mail, web chat, off-phone work, and email. The CC Advocate answers inquiries for both our customers, members and business partners. Responding in a professional, efficient, and timely manner to resolve issues and enhance member and provider satisfaction/retention is important to be successful in this role. Prior experience with high-volume Customer Service in a call center environment and navigating in multiple computer programs is preferred.

We offer competitive pay (starting $20/hr.), opportunity for career growth, industry-leading benefits and a fun and engaging culture.