Auto Service Advisor - High-Earning, Fast-Paced Impact

Don Ayres Automotive Group; Fort Wayne (IN); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan with company–m

Job summary

Don Ayres Automotive Group in Fort Wayne, IN seeks a Service Advisor to be the primary contact for customers bringing in vehicles for maintenance and repair. You will guide customers through the service process from drop-off to delivery while ensuring an exceptional experience.

The role requires 1-2+ years of Service Advisor experience ( Automotive knowledge preferred ), strong communication, and the ability to manage multiple repair orders in a fast-paced environment.

Qualifications

• 1-2+ years of Service Advisor experience preferred
• Automotive knowledge strongly preferred; ability to learn technical information for customer-facing use
• Valid driver’s license with a clean driving record
• Willingness to complete pre-employment background check and drug screening
• Demonstrated ability to manage multiple customers, priorities, and deadlines in real time
• Proven customer service experience in a fast-paced, customer-focused environment
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Problem-solving mindset with ownership and accountability
• Ability to adapt quickly when priorities change
• Comfortable making decisions and managing multiple responsibilities simultaneously
• Computer proficiency

Responsibilities

• Lead the customer experience from vehicle drop-off through delivery
• Present repair recommendations, estimates, and maintenance needs
• Coordinate with technicians to ensure accurate diagnostics and efficient workflow
• Manage multiple repair orders and customer updates simultaneously
• Educate customers on recommended repairs and maintenance services
• Create and manage repair orders, estimates, and final invoices
• Assist customers with warranty-related questions and claims
• Maintain strong communication with technicians, parts personnel, and management
• Handle unexpected issues, delays, and customer concerns professionally
• Help maintain workflow and efficiency in a high-volume service department

Skills

Strong communication

Customer service

Organizational skills

Problem-solving

Multitasking

Tools

Computer proficiency

Job description

Don Ayres Automotive Group in Fort Wayne, IN seeks a Service Advisor to be the primary contact for customers bringing in vehicles for maintenance and repair. You will guide customers through the service process from drop-off to delivery while ensuring an exceptional experience.

The role requires 1-2+ years of Service Advisor experience ( Automotive knowledge preferred ), strong communication, and the ability to manage multiple repair orders in a fast-paced environment.