Employee-Owned Auto Service Advisor

Ben Tire Distributors - Neal Tire & Auto; Toledo (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Pay rate $18–$20

401(k) match

Employee stock ownership plan

Paid time off & holidays

Employee discount

Medical insurance

Vision insurance

Job summary

Neal Tire & Auto Service is seeking a Customer Service Advisor to be the first point of contact for customers, helping them determine repairs and maintenance, and communicating potential costs to service technicians. You will stay in touch with customers to provide updates and ensure all required services are completed.

The role includes handling inquiries, preparing cost estimates, and upholding our high standards of ethics and professionalism in a fast-paced environment.

Qualifications

• Proficient knowledge of automotive service and tire maintenance.
• Excellent communication skills in-person and over the phone.
• Ability to translate technical information into layman terms for customers.
• Willingness to evolve with changing business needs.
• Ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Answer phones and greet customers in the showroom promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Advise customers on care and value of maintaining their vehicles.
• Determine and recommend needed maintenance based on age, mileage, and history.
• Determine needs for repair and/or service of vehicle issues.
• Clearly report all vehicle symptoms as described by the customer.
• Prepare complete and accurate estimates of labor and parts.
• Monitor progress of each vehicle and update customers frequently.
• Verify final invoice reflects services performed.
• Increase customer satisfaction by building relationships.
• Uphold company standards for ethics, professionalism, and community relations.

Skills

Automotive knowledge

Communication skills

Explain technical concepts

Adaptability

Multi-tasking

Education

High School Diploma/GED

Job description

Neal Tire & Auto Service is seeking a Customer Service Advisor to be the first point of contact for customers, helping them determine repairs and maintenance, and communicating potential costs to service technicians. You will stay in touch with customers to provide updates and ensure all required services are completed.

The role includes handling inquiries, preparing cost estimates, and upholding our high standards of ethics and professionalism in a fast-paced environment.