Customer Service Advisor

Ben Tire Distributors - Neal Tire & Auto; Toledo (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Pay rate $18–$20

401(k) match

Employee stock ownership plan

Paid time off & holidays

Employee discount

Medical insurance

Vision insurance

Job summary

Neal Tire & Auto Service is seeking a Customer Service Advisor to be the first point of contact for customers, helping them determine repairs and maintenance, and communicating potential costs to service technicians. You will stay in touch with customers to provide updates and ensure all required services are completed.

The role includes handling inquiries, preparing cost estimates, and upholding our high standards of ethics and professionalism in a fast-paced environment.

Qualifications

• Proficient knowledge of automotive service and tire maintenance.
• Excellent communication skills in-person and over the phone.
• Ability to translate technical information into layman terms for customers.
• Willingness to evolve with changing business needs.
• Ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Answer phones and greet customers in the showroom promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Advise customers on care and value of maintaining their vehicles.
• Determine and recommend needed maintenance based on age, mileage, and history.
• Determine needs for repair and/or service of vehicle issues.
• Clearly report all vehicle symptoms as described by the customer.
• Prepare complete and accurate estimates of labor and parts.
• Monitor progress of each vehicle and update customers frequently.
• Verify final invoice reflects services performed.
• Increase customer satisfaction by building relationships.
• Uphold company standards for ethics, professionalism, and community relations.

Skills

Automotive knowledge

Communication skills

Explain technical concepts

Adaptability

Multi-tasking

Education

High School Diploma/GED

Job description

Neal Tire & Auto Servicehas been a frontrunner in the automotive industry for 100 years, with 25 retail locations spanning Illinois, Indiana, and Kentucky. At each location, customers can choose from a wide array of tires from trusted brands and take advantage of a variety of auto services. Our parent company,Ben Tire Distributors, oversees an additional 6 distribution centers in the Midwest, providing efficient service to dealers across the region. We operate with the mission to build trusted, lasting relationships through excellent customer experiences, impeccable service, and community engagement. Committed to our roots as a family business, we are proud to be100% employee-owned, allowing our staff to actively participate in the company’s success and build retirement benefits through company ownership.

We are looking for aCustomer Service Advisorto join our team! As the first point of contact, our Customer Service Advisor is responsible for helping customers determine repairs and maintenance required for their vehicle, communicating any costs that could be incurred during their service, and relaying information to the service technicians. The Customer Service Advisor stays in contact with the customer to provide updates on the status of their vehicle and ensures that all required services are completed.

Job Type: Full-time

Weekly Day Range: Monday to Friday w/ Weekend Availability as Needed

Primary Responsibilities:

• Answering phones and greeting customers in the showroom promptly and in a friendly manner.
• Obtaining customer and vehicle information
• Advising customers on the care of and the value of maintaining their vehicles
• Determining and recommending needed maintenance base on age, mileage, and vehicle history
• Determining needs for repair and/or service of their vehicle issues
• Clearly reporting all vehicle symptoms as described by the customer
• Preparing complete and accurate estimate of cost for labor and parts
• Monitoring the progress of each vehicle throughout the day, updating customers frequently
• Verifying final invoice reflects services performed on the work order
• Increasing customer satisfaction by building customer relations
• Uphold company standards for ethics, professionalism, customer service, and positive community relations

Basic Qualifications:

• High School Diploma/GED Required
• Valid Driver's License w/ Safe Driving Record
• Successful Completion of Background Check and Pre-Employment Drug Screening

Skill Requirements:

• Proficient knowledge of automotive service and tire maintenance
• Excellent communication skills in-person and over the phone
• Ability to communicate technical information in non-technical terms to customers
• Eagerness to evolve and adapt with changing business needs
• Ability to prioritize and multi-task in a fast-paced environment

Experience:

• Customer Service: 1+ Years (Required)

Company Benefits:

• Pay Rate: $18-$20/hr, depending on experience
• 401(k) w/ Company Match
• Employee Stock Ownership Plan
• Paid Time Off & Paid Holidays
• Employee Discount
• Medical Insurance
• Vision Insurance

Neal Tire is an equal opportunity employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, religion, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Neal Tire is committed to providing a safe, healthy, and productive workplace that is free from alcohol and unlawful drugs as classified under local, state, or federal laws, including marijuana.