Business Office Associate - Part Time

CarMax Business Services; Glen Allen (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Glen Allen, Virginia is seeking a dedicated individual to provide an iconic customer experience by assisting with vehicle sales paperwork and supporting all store departments. Key responsibilities include completing administrative tasks, guiding customers through processes, and providing exceptional customer service. Qualified candidates should have customer service experience, strong communication skills, and the ability to thrive in a fast-paced office environment. Join a team where honesty and transparency ensure unique opportunities for success.

Qualifications

• Proven experience in customer service environments.
• Ability to thrive in fast-paced work situations.
• Excellent listening skills to meet customer needs.
• Strong communication skills for effective customer interaction.
• Familiarity with word processing and spreadsheet software.

Responsibilities

• Complete administrative tasks to support all store departments.
• Guide customers through vehicle sales paperwork.
• Answer multi-line phone inquiries at the information desk.
• Assist customers with a focus on providing an iconic experience.

Skills

Customer service experience

Fast-paced office adaptability

Listening skills

Strong customer focus

Written and verbal communication skills

Basic computer skills

Job description

7101 - Richmond - 11090 W Broad St, Glen Allen, Virginia, 23060

Provide an iconic customer experience

Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do – Essential responsibilities

• Complete administrative tasks to support all store departments
• Provide customer service by greeting customers and guiding them through paperwork
• Communicate effectively with customers and business partners
• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high‑energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience
• Thrive in a fast‑paced office environment
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Basic computer skills, including word processing and spreadsheets

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.