Customer-Centric Business Office Associate

CarMax Business Services; Glen Allen (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services in Glen Allen, VA, is seeking a Customer Service Associate to provide exceptional customer service in a fast-paced environment. Responsibilities include processing paperwork for sales and auctions, mentoring new associates, and managing multiple payment types. The ideal candidate will have strong communication and organizational skills and be able to lift 15-20 lbs. This position requires teamwork and the ability to handle various tasks while providing excellent support to customers.

Qualifications

• Ability to read, interpret, and transcribe data accurately.
• Ability to prioritize and multi-task in a deadline-oriented environment.
• Ability to lift objects weighing 15–20 lbs.

Responsibilities

• Provide exceptional customer service in a fast-paced environment.
• Process paperwork associated with sales and auction activities.
• Answer a multi-line phone system and direct calls as needed.

Skills

Customer service

Communication skills

Organizational skills

PC skills (word processing, spreadsheets)

Tools

Microsoft Excel

Proprietary systems

Job description

CarMax Business Services in Glen Allen, VA, is seeking a Customer Service Associate to provide exceptional customer service in a fast-paced environment. Responsibilities include processing paperwork for sales and auctions, mentoring new associates, and managing multiple payment types. The ideal candidate will have strong communication and organizational skills and be able to lift 15-20 lbs. This position requires teamwork and the ability to handle various tasks while providing excellent support to customers.