Customer Experience & Admin Coordinator

Hi-Tech Fasteners; Wyoming (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Hi-Tech Fasteners is seeking a detail-oriented Front Office Administrator to join our small, family-owned team. You will handle customer inquiries, process orders, and keep records accurate while ensuring smooth office operations.

In this role you’ll support the sales team, maintain ERP data, coordinate with warehouse staff, and deliver friendly, professional service to business customers in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service, order entry, or office administration.
• B2B or distribution/wholesale experience a plus.
• Proficiency with Microsoft Office (Excel, Outlook, Word); ERP/CRM experience.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfortable working with numbers (pricing, quantities, invoicing).
• Professional, friendly phone and email manners.

Responsibilities

• Serve as the first point of contact for customer calls, emails, and inquiries
• Process purchase orders, quotes, and order changes accurately and promptly
• Track order status and communicate updates or issues to customers
• Resolve routine customer concerns and escalate complex issues to the appropriate team
• Enter and maintain customer, order, and inventory data in the ERP system
• Greet visitors and manage front-office duties
• Coordinate with warehouse/shipping staff to confirm order fulfillment and delivery timelines
• Assist sales team with account setup, pricing sheets, and customer correspondence
• Maintain filing systems, vendor records, and office supply inventory

Skills

Customer service

Order entry

Office administration

Multitasking

Education

High school diploma

Tools

ERP/CRM systems

Microsoft Office

Job description

Hi-Tech Fasteners is seeking a detail-oriented Front Office Administrator to join our small, family-owned team. You will handle customer inquiries, process orders, and keep records accurate while ensuring smooth office operations.

In this role you’ll support the sales team, maintain ERP data, coordinate with warehouse staff, and deliver friendly, professional service to business customers in a fast-paced environment.