Customer Experience & Accounts Specialist

Fierce Threads; Amarillo (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Fierce Threads in Texas invites a customer service representative to join our team in Amarillo. You will respond to customer inquiries, while maintaining up-to-date account information and providing an exemplary experience.

You’ll work closely with the sales lead and use scripts to resolve issues in a friendly, timely manner. We value dependable, trainable individuals with strong listening, interpersonal, and communication skills.

Qualifications

• Must have graduated high school, received a G.E.D. or equivalent.
• Excellent active listening, interpersonal, and communication skills.

Responsibilities

• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Maintain customer accounts and update with new account information as needed
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Skills

Active listening

Interpersonal skills

Communication skills

Customer service

Education

High school diploma or GED

Job description

Fierce Threads in Texas invites a customer service representative to join our team in Amarillo. You will respond to customer inquiries, while maintaining up-to-date account information and providing an exemplary experience.

You’ll work closely with the sales lead and use scripts to resolve issues in a friendly, timely manner. We value dependable, trainable individuals with strong listening, interpersonal, and communication skills.