Customer Service Specialist

Fierce Threads; Amarillo (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Fierce Threads in Texas invites a customer service representative to join our team in Amarillo. You will respond to customer inquiries, while maintaining up-to-date account information and providing an exemplary experience.

You’ll work closely with the sales lead and use scripts to resolve issues in a friendly, timely manner. We value dependable, trainable individuals with strong listening, interpersonal, and communication skills.

Qualifications

• Must have graduated high school, received a G.E.D. or equivalent.
• Excellent active listening, interpersonal, and communication skills.

Responsibilities

• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Maintain customer accounts and update with new account information as needed
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Skills

Active listening

Interpersonal skills

Communication skills

Customer service

Education

High school diploma or GED

Job description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.

• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Maintain customer accounts and update with new account information as needed
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Dependable and willing to learn

• Must have graduated high school, received a G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills

Compensation

$15 - $18 hourly

Since 2011, Fierce Threads has been committed to bringing the highest quality branded apparel and merchandise to the livestock industry and beyond. With all of our production located in Texas, we are able to offer exceptional personalized service and some of the quickest turnaround times in the market. We know the livestock industry, so we can help guide you through the process of finding the apparel and merchandise that will best serve your brand. Our references speak louder than we ever could, so please ask if you would like to see what others say about our work.

We are always just an email or phone call away to start taking your brand to the next level.