Account Representative — Customer Growth & Service

Dontipps; Amarillo (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Don Tipps State Farm is seeking an Account Representative to grow the agency through exceptional customer relations and proactive service.

You will develop leads, schedule appointments, respond to inquiries about coverages and billing, and promote State Farm products while delivering friendly, reliable support to clients in Amarillo. Strong communication, relationship skills, and a customer-first mindset are essential to success in this role.

Qualifications

• Experience in sales preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

CRM/relationship mgmt

Marketing mindset

Communication skills

Customer service orientation

Needs anticipation

Customer rapport

Job description

Don Tipps State Farm is seeking an Account Representative to grow the agency through exceptional customer relations and proactive service.

You will develop leads, schedule appointments, respond to inquiries about coverages and billing, and promote State Farm products while delivering friendly, reliable support to clients in Amarillo. Strong communication, relationship skills, and a customer-first mindset are essential to success in this role.