Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Sudbury (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist to connect homeowners with window and door replacement solutions. You will handle inbound and outbound calls, qualify leads, and schedule in-home consultations.

Using CRM tools to track interactions and support marketing campaigns, you will thrive in a performance-driven, team-focused culture with structured training and clear goals in a fast-paced home improvement environment.

Responsibilities

• Handle inbound and outbound calls with homeowners.
• Qualify leads and schedule in-home consultations.
• Provide exceptional customer support.
• Use CRM tools to track interactions and follow up on inquiries.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to connect homeowners with window and door replacement solutions. In this role, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and provide exceptional customer support. You’ll use CRM tools to track interactions, follow up on inquiries, and support marketing campaigns. Working in a performance-driven, team-focused culture, you’ll receive structured training, clear goals, and opportunities to grow your career in a fast-paced construction and home improvement environment.