Customer Engagement Specialist

Kirby Risk Corporation; Lafayette (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Tuition reimbursement

401(k) with match

Paid time off

Job summary

Kirby Risk Corporation seeks a Customer Engagement Specialist to manage quotes, negotiate pricing, and schedule orders to drive profitability. You will collaborate across purchasing, production, and shipping to ensure on-time delivery and strong customer relationships.

The role emphasizes accurate cost data, strong math and Excel skills, and the ability to handle inquiries and payment discrepancies in a fast-paced industrial setting.

Qualifications

• High School diploma/GED or equivalent work experience.
• College level coursework or 2+ years relevant work experience.
• Entrepreneurial approach to balance winning new orders while improving profit margin.
• Strong math skills to accurately manage product cost data.
• Strong interpersonal, customer contact skills, and telephone etiquette.
• Proficiency in PowerPoint, Word, and Excel.

Responsibilities

• Determines pricing for quotations.
• Collaborates with purchasing to provide information for bidding raw components.
• Communicates with production, purchasing, and shipping to ensure on time delivery to customers.
• Maintains working relationship with internal and external customers to ensure customer service excellence.
• Reviewing and resolving customer concerns, quality issues, and payment discrepancies involving the appropriate parties when necessary.

Skills

Customer service

Negotiation

Scheduling

Pricing

Excel

PowerPoint

Communication

Education

High School diploma

2+ years experience

Tools

Microsoft Office

ERP systems

Job description

Do you have a passion for customer servic e excellence? Are you interested in managing orders from quotations, scheduling, to accounts receivable? Can you negotiate?

If so, we want you on our team.

At Kirby Risk Service Center, we are the electrical wiring, control panel and mechanical manufacturing division of Kirby Risk Corporation. Our focus is to provide service and solutions from concept through on-time delivery that meet your Original Equipment Manufacturer (OEM) needs.

What You’ll Do As a Customer Engagement Specialist

In this role, you’ll be creating quotes, negotiating pricing, and scheduling orders to help drive profitability.

You’ll

• Determines pricing for quotations
• Collaborates with purchasing to provide information for bidding raw components
• Communicates with production, purchasing, and shipping to ensure on time delivery to customers
• Maintains working relationship with internal and external customers to ensure customer service excellence
• Reviewing and resolving customer concerns, quality issues, and payment discrepancies involving the appropriate parties when necessary

What Makes You a Great Fit

• High School diploma/GED or equivalent work experience
• College level coursework or 2+ years relevant work experience
• Entrepreneurial approach to balance winning new orders while improving profit margin
• Strong math skills to accurately manage product cost data
• Strong interpersonal, customer contact skills, and telephone etiquette
• Demonstrates computer skills and aptitude; Microsoft Office required, with proficiency in PowerPoint, Word, and Excel

What To Expect In This Role

• Ability to lift up to 50 lbs. and adapt to varied work environments
• Travel to customer sites as needed
• Perform in a fast-paced manufacturing business environment
• Schedule: Monday–Friday, 8 am–5 pm

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.

When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.

Benefits That Work For You

We provide a complete package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace