Customer Engagement Specialist

Kirby Risk; Lafayette (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, RX, Dental, and Vision

Life insurance & EAP

Tuition reimbursement & on-the-job培训

401(k) with company match & Profit Sh.

Paid Time Off (PTO)

Job summary

Kirby Risk Service Center in Indiana seeks a Customer Engagement Specialist to drive quotes, price negotiations, and timely order scheduling. You will work with purchasing, production, and shipping to ensure on-time delivery while maintaining strong customer relationships.

The role emphasizes profitability and service excellence in a fast-paced manufacturing environment. Ideal candidates bring a high school diploma or GED with 2+ years of experience, strong math and interpersonal skills, and

Qualifications

• High School diploma or GED required, plus equivalent work experience.
• College coursework or 2+ years relevant work experience.
• Entrepreneurial approach to balance winning new orders while improving profit margin.
• Strong math skills to manage product cost data.
• Strong interpersonal and telephone etiquette.
• Proficient in Microsoft Office (PowerPoint, Word, Excel).

Responsibilities

• Create quotes and negotiate pricing to drive profitability.
• Schedule orders and manage quotations.
• Collaborate with purchasing to provide bidding information for raw components.
• Coordinate with production, purchasing, and shipping to ensure on-time delivery.
• Maintain relationships with internal and external customers for service excellence.
• Review and resolve customer concerns, quality issues, and payment discrepancies.

Skills

Negotiation

Math skills

Interpersonal skills

Customer service

Telephone etiquette

Education

High School diploma/GED

College coursework or 2+ years experience

Tools

Microsoft Office

Job description

Customer Engagement Specialist

Do you have a passion for customer service excellence? Are you interested in managing orders from quotations, scheduling, to accounts receivable? Can you negotiate?

If so, we want you on our team.

At Kirby Risk Service Center, we are the electrical wiring, control panel and mechanical manufacturing division of Kirby Risk Corporation. Our focus is to provide service and solutions from concept through on-time delivery that meet your Original Equipment Manufacturer (OEM) needs

What You’ll Do as a Customer Engagement Specialist

In this role, you’ll be creating quotes, negotiating pricing, and scheduling orders to help drive profitability.

You’ll:

• Determines pricing for quotations
• Collaborates with purchasing to provide information for bidding raw components
• Communicates with production, purchasing, and shipping to ensure on time delivery to customers
• Maintains working relationship with internal and external customers to ensure customer service excellence

• Reviewing and resolving customer concerns, quality issues, and payment discrepancies involving the appropriate parties when necessary

What Makes You a Great Fit

• High School diploma/GED or equivalent work experience
• College level coursework or 2+ years relevant work experience
• Entrepreneurial approach to balance winning new orders while improving profit margin
• Strong math skills to accurately manage product cost data
• Strong interpersonal, customer contact skills, and telephone etiquette
• Demonstrates computer skills and aptitude; Microsoft Office required, with proficiency in PowerPoint, Word, and Excel

What to Expect in This Role

• Ability to lift up to 50 lbs. and adapt to varied work environments
• Travel to customer sites as needed

• Perform in a fast-paced manufacturing business environment

• Schedule: Monday–Friday, 8 am–5 pm

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.

When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.

Benefits That Work for You

We provide a complete package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)