Customer Engagement Rep I

Cornhusker-Bank; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Cornhusker Bank is seeking a Customer Engagement Representative I to handle incoming calls and chats, take orders, and provide information with a focus on accuracy and courtesy. The role includes routing complex inquiries and ensuring confidentiality of customer data.

The position requires a high school diploma or equivalent and at least one year of customer service or banking experience, plus working knowledge of Outlook, Word, and Excel. It is an on-site role in Lincoln, Nebraska.

Qualifications

• High School diploma or equivalent required.
• Minimum of one-year previous customer service and/or banking experience required.
• Demonstrates working knowledge of Microsoft Outlook, Word, and Excel.

Responsibilities

• Answers incoming calls and chats to take orders and provide information.
• Resolves routine customer issues regarding transactions and banking products and services.
• Routes complex inquiries to appropriate individuals and departments.
• Protects the bank's assets and maintains confidentiality of customer information.
• Adheres to schedule in a structured work environment.

Skills

Outlook

Word

Excel

Education

High School diploma or equivalent

Job description

The Customer Engagement Representative I answers incoming calls and chats from customers to take orders, answer inquiries and questions, handle complaints, trouble shoot problems and provide information as well as routing calls to associates throughout the bank.

ESSENTIAL JOB DUTIES:

Provides superior customer service to incoming telephone calls, written, and electronic correspondence from internal and external customers in a professional and timely manner

Resolves routine customer issues regarding a full range of customer transactions and banking products and services.

Initiates corrective action within scope of responsibility

Routes complex inquiries to appropriate individuals and departments

Protects the bank's assets/income and maintains the confidentiality of customer information

Adherence to schedule in a structured work environment

ADDITIONAL RESPONSIBILITIES:

• Prepares and maintains various records, logs, and reports
• Actively participates in development of department initiatives
• Representatives II and III assist with on-the-job training of new associates
• Completes written procedures for assigned tasks and completes updates to procedures as necessary
• Remains informed of changes in bank policies, procedures, and products
• Performs other reasonable duties as assigned by immediate supervisor

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

• High School diploma or equivalent required
• Minimum of one-year previous customer service and/or banking experience required
• Demonstrates a working knowledge of Microsoft Outlook, Word, and Excel
• Works effectively with other work groups/individuals
• Completes tasks with appropriate attention to detail; demonstrates strong organizational skills

Interacts effectively and professionally with a broad range of people in diverse corporate, economic and social environments; handles customers in circumstances requiring tact, diplomacy, and confidentiality

Equal Opportunity Employer/Veterans/Disabled

Cornhusker Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Cornhusker Bank strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of protected applicable federal, state or local law. All Cornhusker Bank employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation of employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Cornhusker Bank participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. For more information on E-Verify, please contact DHS at 1-888-464-4218.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).