Customer Care Specialist I – Banking Support

Cornhusker-Bank; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Cornhusker Bank is seeking a Customer Engagement Representative I to handle incoming calls and chats, take orders, and provide information with a focus on accuracy and courtesy. The role includes routing complex inquiries and ensuring confidentiality of customer data.

The position requires a high school diploma or equivalent and at least one year of customer service or banking experience, plus working knowledge of Outlook, Word, and Excel. It is an on-site role in Lincoln, Nebraska.

Qualifications

• High School diploma or equivalent required.
• Minimum of one-year previous customer service and/or banking experience required.
• Demonstrates working knowledge of Microsoft Outlook, Word, and Excel.

Responsibilities

• Answers incoming calls and chats to take orders and provide information.
• Resolves routine customer issues regarding transactions and banking products and services.
• Routes complex inquiries to appropriate individuals and departments.
• Protects the bank's assets and maintains confidentiality of customer information.
• Adheres to schedule in a structured work environment.

Skills

Outlook

Word

Excel

Education

High School diploma or equivalent

Job description

Cornhusker Bank is seeking a Customer Engagement Representative I to handle incoming calls and chats, take orders, and provide information with a focus on accuracy and courtesy. The role includes routing complex inquiries and ensuring confidentiality of customer data.

The position requires a high school diploma or equivalent and at least one year of customer service or banking experience, plus working knowledge of Outlook, Word, and Excel. It is an on-site role in Lincoln, Nebraska.