Operations Representative

Cornhusker-Bank; Lincoln (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Cornhusker Bank in Lincoln, NE is seeking an Operations Representative to deliver customer and technical support across multiple channels. The role covers Customer and Account Management, Electronic Funds Transfer, and Item Processing with back-office banking tasks and cross-functional collaboration.

Ideal candidates have at least a high school diploma and some banking experience, plus proficiency in Microsoft Office and financial software.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of previous banking experience highly preferred.
• Proficient in Microsoft Office products and in working with other financial software.

Responsibilities

• Completes daily tasks within one of the following Operations areas: Customer and Account Management, Electronic Funds Transfer, or Item Processing
• Responds to incoming telephone calls and written and electronic correspondence from internal and external customers in a professional and timely manner
• Resolves routine customer issues regarding a full range of customer transactions and banking products and services
• Initiates corrective action within scope of responsibility
• Routes complex inquiries to appropriate individuals or departments
• Protects the bank's assets and income and maintains the confidentiality of customer information
• Adheres to schedule requirements in a structured work environment
• Prepares and maintains various records, logs, and reports
• Assists with on-the-job training of new associates
• Completes written procedures for assigned tasks and updates procedures as necessary
• Remains informed of changes in applicable laws, regulations, bank policies, procedures, and products
• Performs other reasonable duties as assigned by the immediate supervisor

Skills

Customer service

Microsoft Office

Banking software

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial software

Job description

Operations Representative (Full Time) Location: Lincoln, NE

The Operations Representative performs a wide variety of customer service and technical support functions for internal and external customers through telephone, online chat, and face-to-face interactions. This role executes tasks within one or more Operations areas, including Customer and Account Management, Electronic Funds Transfer, and Item Processing, while providing back-office technical support for the Banking division. The position also provides direct support to other designated Operations Representatives and contributes to efficient workflow and service delivery across the Operations structure.

Essential Duties and Responsibilities:

Completes daily tasks within one of the following Operations areas: Customer and Account Management, Electronic Funds Transfer, or Item Processing

Provides superior customer service by responding to incoming telephone calls and written and electronic correspondence from internal and external customers in a professional and timely manner

Resolves routine customer issues regarding a full range of customer transactions and banking products and services

Initiates corrective action within scope of responsibility

Routes complex inquiries to appropriate individuals or departments

Protects the bank's assets and income and maintains the confidentiality of customer information

Adheres to schedule requirements in a structured work environment

Additional Responsibilities:

Prepares and maintains various records, logs, and reports

Assists with on-the-job training of new associates

Completes written procedures for assigned tasks and updates procedures as necessary

Remains informed of changes in applicable laws, regulations, bank policies, procedures, and products

Performs other reasonable duties as assigned by the immediate supervisor

Required Education, Experience, and Skills:

High school diploma or equivalent required

Minimum of one year of previous banking experience highly preferred

Proficient in Microsoft Office products and in working with other financial software

Works effectively with other work groups and individuals

Completes tasks with appropriate attention to detail and demonstrates strong organizational skills

Interacts effectively and professionally with a broad range of people in diverse corporate, economic, and social environments; handles customer interactions requiring tact, diplomacy, and confidentiality

Maintains focus on a position or plan of action until the desired objective is achieved or is no longer reasonably attainable; overcomes obstacles to accomplish goals

Ability to communicate ideas and information clearly and effectively through verbal, written, and non-verbal methods

Cornhusker Bank is an Equal Opportunity Employer/Veterans/Disabled

Cornhusker Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Cornhusker Bank strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of protected applicable federal, state or local law. All Cornhusker Bank employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation of employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Cornhusker Bank participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. For more information on E-Verify, please contact DHS at 1-888-464-4218.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).