Loan Servicing Representative

Cornhusker-Bank; Lincoln (NE); On-site; USD 36,000 - 54,000; Full time

Job summary

Cornhusker Bank in Lincoln, Nebraska, is seeking a Loan Servicing Representative for a full-time, on-site role. You will handle routine servicing inquiries, research payments, payoff requests, escrow questions, and maintain customer confidentiality.

You will also support account maintenance, assist with system error resolution, and route complex issues to the right colleagues. Strong communication and discretion are essential.

Qualifications

• Requires a high school diploma or equivalent.
• Prefers at least two years of banking, lending, loan servicing, loan operations, or customer service experience.
• Prefers knowledge of current lending regulations.
• Requires computer proficiency with Microsoft 365 applications.
• Demonstrates accuracy, attention to detail, organization, and ability to follow established procedures.
• Communicates clearly and professionally while maintaining confidentiality and using tact and discretion

Responsibilities

• Responds to routine servicing inquiries from internal and external customers in a professional, timely, and accurate manner.
• Researches routine payment questions, transaction activity, payoff requests, escrow inquiries, and general account questions.
• Assists with routine system error resolution, account maintenance, and servicing research.
• Protects the bank's assets and maintains the confidentiality of customer information.
• Routes complex or out-of-scope issues to appropriate associates, departments, or supervisors

Skills

Customer service

Attention to detail

Discretion

Communication

Research/problem solving

Education

High school diploma

Banking/loan servicing experience preferred

Tools

Microsoft 365

Job description

Loan Servicing Representative (Full Time)
Location: Lincoln, NE

• Responds to routine servicing inquiries from internal and external customers in a professional, timely, and accurate manner.
• Researches routine payment questions, transaction activity, payoff requests, escrow inquiries, and general account questions.
• Assists with routine system error resolution, account maintenance, and servicing research.
• Protects the banks assets and maintains the confidentiality of customer information.
• Routes complex or out-of-scope issues to appropriate associates, departments, or supervisors

Education, Experience, and Qualifications

• Requires a high school diploma or equivalent.
• Prefers at least two years of previous banking, lending, loan servicing, loan operations, or customer service experience.
• Prefers knowledge of current lending regulations.
• Requires computer proficiency with Microsoft 365 applications.
• Demonstrates accuracy, attention to detail, organization, and ability to follow established procedures.
• Communicates clearly and professionally while maintaining confidentiality and using tact and discretion

Cornhusker Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Cornhusker Bank strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of protected applicable federal, state or local law. All Cornhusker Bank employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation of employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Cornhusker Bank participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. For more information on E-Verify, please contact DHS at 1-888-464-4218.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).