Customer Engagement & Consultation Specialist

Renewal by Andersen | Esler Companies; Clinton (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist to be the first point of contact for homeowners considering window and door replacements. In this performance-driven, people-focused role, you’ll handle inbound and outbound calls, qualify leads, and schedule in-home consultations.

You’ll document interactions in our CRM, support sales and operations teams, and help customers understand our products and services.

Qualifications

• Handling inbound and outbound calls to qualify leads and set up in-home consultations.
• Documenting customer interactions in CRM and supporting sales and operations teams.

Responsibilities

• Be the first contact for homeowners exploring window and door replacements.
• Qualify leads and schedule in-home consultations for the sales team.

Skills

Inbound calls

Outbound calls

Lead qualification

Schedule consultations

CRM documentation

Cross-team collaboration

Tools

CRM software

Job description

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist to be the first point of contact for homeowners considering window and door replacements. In this performance-driven, people-focused role, you’ll handle inbound and outbound calls, qualify leads, and schedule in-home consultations.

You’ll document interactions in our CRM, support sales and operations teams, and help customers understand our products and services.