Customer Engagement & Community Programs Lead

Dormont Manufacturing Co; United States; Hybrid; USD 159,800 - 239,600; Full time

Benefits offered by this job

Comprehensive health, dental and vision coverage

401k match up to 4%

Flexible PTO

Equity participation

Job summary

Dormont Manufacturing Co is looking for a Program Manager, Customer Engagement & Community to design and scale programs that enhance customer loyalty and advocacy.

This role involves building trusted customer relationships while managing programs and projects that enable customer participation in the Harvey ecosystem. Ideal candidates are experienced in customer marketing, community engagement, and program management.

Compensation ranges from $159,800 to $239,600 USD, including equity and bonuses.

Qualifications

• 5–8+ years in customer marketing, community, or program management.
• Experience with customer-facing programs, advocacy programs, and events.
• Strong presence and ability to engage with senior customers and executives.

Responsibilities

• Design and scale customer community and advocacy programs.
• Build customer relationships and understand their goals and interests.
• Support execution of third-party research initiatives and events.

Skills

Customer marketing

Program management

Relationship building

Research program execution

Multidisciplinary marketing instincts

Tools

Notion

Asana

Salesforce

Job description

Dormont Manufacturing Co is looking for a Program Manager, Customer Engagement & Community to design and scale programs that enhance customer loyalty and advocacy.

This role involves building trusted customer relationships while managing programs and projects that enable customer participation in the Harvey ecosystem. Ideal candidates are experienced in customer marketing, community engagement, and program management.

Compensation ranges from $159,800 to $239,600 USD, including equity and bonuses.