Strategic Customer Success Advocate

Dormont Manufacturing Co; Denver (CO); Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Employee stock purchase plan

401(k) plan with match

Paid time off

Professional development opportunities

Job summary

Dormont Manufacturing Co is seeking a Customer Success Associate to enhance customer relationships and ensure product adoption among a diverse client base. This role emphasizes a customer-minded approach to provide optimal value in a hybrid work environment.

The ideal candidate will have experience managing customer accounts, excellent negotiation skills, and a passion for building long-term relationships. Competitive salary and comprehensive benefits are offered.

Qualifications

• Experience in a customer account facing role, preferably in sales or customer success.
• Ability to independently negotiate contract terms with clients.
• Passion for technology and a strong desire to grow skills.

Responsibilities

• Drive customer adoption and retention through strategic relationship management.
• Manage customer requests, escalating as necessary to ensure satisfaction.
• Monitor usage trends to identify opportunities for renewed contracts.

Skills

Customer-focused mindset

Strong sales motivation

Excellent communication skills

Contract negotiation

1+ years in customer-facing role

Relationship building

Job description

Dormont Manufacturing Co is seeking a Customer Success Associate to enhance customer relationships and ensure product adoption among a diverse client base. This role emphasizes a customer-minded approach to provide optimal value in a hybrid work environment.

The ideal candidate will have experience managing customer accounts, excellent negotiation skills, and a passion for building long-term relationships. Competitive salary and comprehensive benefits are offered.