Senior Program Manager, Customer Engagement & Community

Harvey; New York (NY); On-site; USD 159,800 - 239,600; Full time

Job summary

Harvey is seeking a Program Manager, Customer Engagement & Community to help build and scale programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community. This role spans customer marketing, community, advocacy, events, research, and program management.

The right person is a multidisciplinary customer marketer and strong operator, capable of building trusted relationships, managing complex programs, and moving between strategy and execution.

Qualifications

• 5–8+ years in customer marketing, community, advocacy, events, research programs, or related roles in SaaS/AI.
• Experience building and scaling customer-facing programs such as user groups, advocacy programs, and events.
• Strong program management, judgment, and cross-functional collaboration.

Responsibilities

• Design, launch, and scale customer community programs and advocacy initiatives.
• Map customer ecosystems, identify engagement paths, and partner with success, sales, product, and marketing.
• Lead planning for events, roundtables, webinars, and executive programs.
• Build repeatable models, calendars, and playbooks to scale programs.

Skills

Customer marketing

Community building

Advocacy programs

Event planning

Research coordination

Program management

Stakeholder management

Cross-functional collaboration

Tools

Notion

Asana

Airtable

Salesforce

Job description

Harvey is seeking a Program Manager, Customer Engagement & Community to help build and scale programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community. This role spans customer marketing, community, advocacy, events, research, and program management.

The right person is a multidisciplinary customer marketer and strong operator, capable of building trusted relationships, managing complex programs, and moving between strategy and execution.