Customer Engagement & Community Programs Lead

jobr.pro; New York (NY); On-site; USD 159,800 - 239,600; Full time

Job summary

jobr.pro is seeking a Program Manager for Customer Engagement & Community in New York. The role involves designing and scaling programs that transform customers into advocates while fostering deep connections within the community.

Ideal candidates should have extensive experience in customer marketing and community management, alongside strong program management skills. This position offers a competitive salary ranging from $159,800 to $239,600, reflecting the high visibility and impact of the role.

Qualifications

• 5–8+ years of experience in customer marketing or related roles.
• Experience building or scaling customer-facing programs.
• Strong program management skills in fast-moving environments.

Responsibilities

• Design and scale customer community programs.
• Serve as a front-line ambassador for Harvey.
• Build operational backbone for Customer Engagement programs.

Skills

Customer marketing

Community management

Program management

Relationship building

Communication skills

Tools

Notion

Salesforce

Asana

Job description

jobr.pro is seeking a Program Manager for Customer Engagement & Community in New York. The role involves designing and scaling programs that transform customers into advocates while fostering deep connections within the community.

Ideal candidates should have extensive experience in customer marketing and community management, alongside strong program management skills. This position offers a competitive salary ranging from $159,800 to $239,600, reflecting the high visibility and impact of the role.