Customer Engagement & Community Programs Lead

Harvey; San Francisco (CA); Hybrid; USD 159,800 - 239,600; Full time

Job summary

Harvey is looking for a Program Manager, Customer Engagement & Community to enhance customer advocacy and loyalty through innovative programs. You will design and manage customer initiatives that create meaningful interactions and strengthen our community.

The ideal candidate has strong marketing skills, program management experience, and a passion for customer engagement within the legal AI sector.

This role offers a competitive salary between $159,800 - $239,600. Join us at Harvey to shape the future of legal AI!

Qualifications

• 5–8+ years of experience in customer marketing, community, or related roles.
• Experience building or scaling customer-facing programs.
• Strong program management skills to handle multiple projects.

Responsibilities

• Design and scale customer community programs.
• Serve as an ambassador for Harvey with customers.
• Build the operational backbone for Customer Engagement programs.

Skills

Customer Engagement

Program Management

Relationship Building

Marketing

Event Coordination

Tools

Salesforce

Notion

Asana

Airtable

Job description

Harvey is looking for a Program Manager, Customer Engagement & Community to enhance customer advocacy and loyalty through innovative programs. You will design and manage customer initiatives that create meaningful interactions and strengthen our community.

The ideal candidate has strong marketing skills, program management experience, and a passion for customer engagement within the legal AI sector.

This role offers a competitive salary between $159,800 - $239,600. Join us at Harvey to shape the future of legal AI!