Enterprise Customer Analytics & Engagement Analyst

Dormont Manufacturing Co; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible/unlimited vacation

Comprehensive medical, dental, and vision

401(k) plan

Stock options

Job summary

Dormont Manufacturing Co is seeking a Customer Engagement Analyst to join their Customer Engagement team. This role is a gateway to a Customer Engagement Manager track, focusing on technical and analytical tasks that support major enterprise accounts.

The ideal candidate will have experience in a technical or customer-facing role and possess strong written communication skills. Benefits include flexible vacation, comprehensive health coverage, and a 401(k) plan.

Qualifications

• 1–4 years of experience in a technical, analytical, or customer-facing role.
• Comfort with structured data and analytical tools.
• Demonstrated enthusiasm for AI and machine learning solutions.

Responsibilities

• Own the platform layer of enterprise accounts.
• Run analyses that drive decisions and create reports.
• Build data presentations for customer meetings.
• Act as a technical voice during customer interactions.
• Collaborate with engineering to address customer feedback.
• Contribute to internal knowledge sharing and playbooks.

Skills

Strong written communication

Structured data analysis

Curiosity about customer feedback

Service mindset

Self-driven project management

Tools

SQL

Qualtrics

Zendesk

Job description

Dormont Manufacturing Co is seeking a Customer Engagement Analyst to join their Customer Engagement team. This role is a gateway to a Customer Engagement Manager track, focusing on technical and analytical tasks that support major enterprise accounts.

The ideal candidate will have experience in a technical or customer-facing role and possess strong written communication skills. Benefits include flexible vacation, comprehensive health coverage, and a 401(k) plan.