Customer Enablement Designer for SaaS

PetDesk; United States; On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Medical coverage

HSA contribution

401(k) match

FSA (Dependent Care)

Dental & Vision

Life Insurance

Disability Insurance

Flexible Time Off

Parental Leave

Pet Adoption Support

Learning & Dev Stipend

Job summary

PetDesk is seeking a Customer Enablement Manager to design, build, and deliver comprehensive training content for hospital administrators and staff. You will partner across teams to tailor curricula that fit diverse go-live needs and evolving product capabilities.

You’ll develop microlearning and e-learning modules, enable just-in-time training for high-complexity implementations, and lead live sessions for varied audiences including DVMs and front/back-office staff.

Qualifications

• Portfolio sample of job aids and training content.
• Instructional design and curriculum development experience; build-first approach with storyboarding and microlearning/e-learning.
• 2+ years in training, onboarding, customer education, or similar customer-facing enablement work, ideally in healthcare or SaaS.
• Experience designing and delivering role-specific training for different audiences—administrators, front- and back-office staff, clinicians.
• Strong oral and written communication skills; able to facilitate live sessions (virtual and in-person).
• Empathy, patience, and adaptability across varied technical comfort levels.
• Quick to learn new software workflows and best practices; confident applying them.
• Veterinary clinic or SaaS customer training experience preferred.

Responsibilities

• Design, build, and maintain training content across formats (1:1, small groups, webinars, asynchronous).
• Deliver role-specific training for admins, staff, DVMs, and other audiences, aligning with best practices.
• Partner with Project Managers and Build teams to plan high-complexity implementations and just-in-time training.
• Collaborate with Implementation and CS teams to identify gaps needing extra training or support.
• Align with CS, Support, and Product to capture customer needs and improve knowledge base content.
• Facilitate live and virtual sessions, adapting pace for all technical levels.
• Leverage AI to increase efficiency, personalize training, and improve education delivery.

Skills

Portfolio

Instructional design

Adult learning

Training delivery

Healthcare SaaS

Job description

PetDesk is seeking a Customer Enablement Manager to design, build, and deliver comprehensive training content for hospital administrators and staff. You will partner across teams to tailor curricula that fit diverse go-live needs and evolving product capabilities.

You’ll develop microlearning and e-learning modules, enable just-in-time training for high-complexity implementations, and lead live sessions for varied audiences including DVMs and front/back-office staff.