Curriculum Architect for Global Customer Success

United States Digital Space LLC; New York (NY); Hybrid; USD 116,000 - 154,000; Full time

Benefits offered by this job

Stock equity (RSUs)

Employee stock purchase plan

Career development

Onboarding

Mentor program

Inclusive culture

Job summary

Datadog is seeking a senior Enablement Curriculum Builder to develop high-quality learning experiences for Global Commercial Customer Success. You will own end-to-end design from objectives through assessments, building role-specific onboarding journeys and ensuring durable behavior change.

You will partner with Program Management and Strategy teams to translate business needs into effective learning and use AI to enhance content creation, measurement, and continuous improvement.

Qualifications

• 4–5 years in Enablement, Learning & Development, Sales, Revenue Operations or similar.
• Proven track record designing and building enablement content with measurable learner impact
• Working knowledge of adult learning principles and a learning design methodology (e.g. ADDIE or equivalent)
• Ability to design clean, intuitive learning materials across modalities — instructor-led, eLearning, simulation, job aids — blending instructional and visual design
• Ability to manage multi-week content projects independently and deliver quality on short timeframes
• Experience partnering with subject matter experts and stakeholders in a go-to-market organization
• Comfort using learner data — completion, assessment and feedback — to find gaps and improve programs
• Understanding of sales processes and challenges in a high-velocity environment
• Familiarity with at least one sales methodology (e.g. Command of the Message, MEDDICC, Sandler, Challenger, value-based selling) or equivalent

Responsibilities

• Build the curriculum for Global Commercial Customer Success and develop high-quality enablement content for multiple modalities.
• Build within the learner journey and contribute to role-specific onboarding, everboarding and on-demand components.
• Know what good looks like by translating performance expectations into observable behaviors.
• Turn business problems into learning design by partnering with Program Management and Strategy & Operations.
• Own the learning objectives for the programs built and design assessments accordingly.
• Build programs that drive durable behavior change with practice, reinforcement and refresher paths.
• Develop content with build partners and enablement teams, managing schedules to meet quality standards and timelines.
• Partner with facilitators, operations teams and test audiences to ensure successful rollouts.
• Help maintain programs post-launch with accuracy and currency.
• Use AI for scripting, storyboards, assessment drafting and learner-feedback analysis, and coach peers on responsible AI-assisted content creation.

Skills

Enablement

Learning & Development

Sales

Revenue Operations

Tools

LMS

Content authoring tools

Job description

Datadog is seeking a senior Enablement Curriculum Builder to develop high-quality learning experiences for Global Commercial Customer Success. You will own end-to-end design from objectives through assessments, building role-specific onboarding journeys and ensuring durable behavior change.

You will partner with Program Management and Strategy teams to translate business needs into effective learning and use AI to enhance content creation, measurement, and continuous improvement.