Remote Learning & Development Partner

PetVet Care Centers; Westport (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Career development resources

Relief fund

Job summary

PetVet Care Centers is seeking a Learning Partner to coordinate, deliver, and improve training focused on veterinary hospital systems and processes. You will own a portion of the center training curriculum and serve as the primary L&D point person for operational systems education.

You’ll work with Operations, Regional Leaders, The Care Experience, and Instructional Design to ensure content is accurate, practical, and behaviorally aligned, translating real-world hospital workflows into effective

Qualifications

• 4+ years of experience in Learning & Development, operations training, or veterinary hospital management/multi-site healthcare operations.

Responsibilities

• Coordinate the operational process and systems portion of the training experience, ensuring content, sequencing, and delivery are aligned across facilitators.
• Serve as a primary facilitator for select components of Operations training (live, in-person and virtual).
• Partner with Regional Leaders and other facilitators to ensure consistency and clarity.
• Support and train mentors to reinforce systems and processes in the field.
• Own and maintain a defined portion of the Operations curriculum and update materials as needed.
• Act as the subject matter expert for hospital systems and processes within the L&D team.
• Develop facilitator guides, participant materials, and job aids; convert content into online modules.
• Develop assessments to evaluate understanding and application of systems and processes.
• Maintain alignment with Operations to stay current on hospital systems and workflows.
• Embed Care Experience behavioral skills into all operational training content.
• Gather feedback and identify gaps to refine content and delivery.

Skills

Learning & Development

Operations training

Veterinary hospital management

Multi-site healthcare operations

Job description

PetVet Care Centers is seeking a Learning Partner to coordinate, deliver, and improve training focused on veterinary hospital systems and processes. You will own a portion of the center training curriculum and serve as the primary L&D point person for operational systems education.

You’ll work with Operations, Regional Leaders, The Care Experience, and Instructional Design to ensure content is accurate, practical, and behaviorally aligned, translating real-world hospital workflows into effective